• You build the future of store technology in an organization where thousands of store colleagues help millions of customers every day. This is not a maintenance role. It’s a leadership role where you and your teams take technical ownership, make strategic decisions, simplify complexity, and modernize the technology landscape with solutions that truly matter.

• Your impact is directly felt by both customers and store colleagues. Through smart solutions, automation, and AI, you help resolve issues faster and make daily work in our stores easier—at the scale of one of the largest retailers in the Netherlands.

• You’ll work with DevOps teams that are being built and further developed, bringing together engineers and specialists with diverse backgrounds. Together, you’ll grow strong, autonomous teams that take ownership, build, run, and continuously improve their products. As our domain evolves, team structures may change to ensure every team has a clear purpose and delivers measurable business value.

• You’ll collaborate closely with fellow Engineering Managers, Product Managers, Architects, and the users of your software, including store colleagues and customer service teams. Together, you’ll define direction and ensure technology, customer needs, and operational realities remain aligned.

You will help shape the future of store support technology. You’ll join a domain that is actively evolving. The challenge is not only to optimize and improve technology, but also to make smart technical decisions and build teams that continuously improve and modernize the existing landscape. Using data and AI, you’ll improve services for customers and store colleagues at scale.

Get started! This is what you will do

You take ownership of both technology and team development. You build strong engineering teams and ensure the products they own are reliable, continuously improving, and focused on delivering real value to end users. We don’t build software for the sake of building software—we build solutions that make a meaningful difference.

You’ll work in an environment where business logic still resides in several monolithic systems. You are comfortable challenging the status quo and making deliberate technical choices. Together with your teams, you simplify complexity and rebuild functionality using modern services—moving from configuration towards engineering.

You lead approximately three DevOps teams, some already established and others still being formed. You help people grow and create an environment where ownership comes naturally. Teams operate according to the principle: You Build It, You Run It, You Own It. You provide direction, clarity, and opportunities for development.

You strengthen the engineering culture by helping teams evolve from configuration-focused delivery towards true engineering excellence. You foster quality, collaboration, continuous improvement, and predictable delivery without sacrificing agility.

You drive automation and AI initiatives, including conversational interfaces, intelligent routing, and generative AI capabilities that support service agents. The goal is to reduce manual effort while improving both speed and experience.

You work closely with Product and Architecture through the three-in-the-box model, ensuring strong alignment while also challenging team purpose, team design, and organizational structures when needed.

You further develop in-store employee support solutions, including products such as My Tasks & Messages. You encourage teams to spend time in stores, understand user needs, measure the value their products deliver, and translate insights into meaningful technical improvements.

You make data a core capability. You increase access to data, create transparency around product usage, and use insights to improve performance, adoption, and outcomes.

Key responsibilities

• Line management of approximately three teams, including people leadership responsibilities and vendor management.
• Leading the transformation from Salesforce-based solutions to in-house engineering solutions.
• Strengthening engineering culture and Agile ways of working.
• Ownership of customer service and in-store technology solutions.
• Driving automation and AI adoption.
• Delivering data-driven improvements.

• You are excited by the opportunity to work for an organization where thousands of store colleagues support millions of customers every day, and you understand what it means to create impact at that scale.
• You have experience leading engineering teams and enjoy helping people grow while building strong, autonomous teams.
• You have a solid engineering background and are comfortable operating in DevOps environments where teams take end-to-end ownership.
• You thrive in change. You challenge existing solutions and actively look for opportunities to simplify, modernize, or rebuild systems while respecting the realities of the existing landscape.
• You are curious about automation and AI and see opportunities to make services smarter, faster, and more effective.
• You enjoy partnering with Product and Architecture and are able to bring different perspectives together into clear direction and well-informed decisions.
• You actively engage with end users, listen carefully, and translate what you learn into improvements that create meaningful impact.

• A gross salary between €6.000 - €7.700 per month (based on 40 hours).
• An annual bonus of max 10% of your annual salary, based on organizational goals.
• 30 days of paid holiday (with the opportunity to buy or sell days of paid holiday) and 8% holiday allowance.
• You build up a pension through participation in the Pension Fund for the Food Industry.
• A(n) (electric) lease car. We like to work together in the office, but you can also work partly from home.
• Room for entrepreneurship, growth and development. Not only in your job but also through our Jumbo Academy, online training through GoodHabitz and with a training budget.
• Daily fresh lunch in our Foodcafé, good coffee and fresh fruit. You can sport daily at our own Jumbo Gym for a small fee.
• Colleague discounts such as 10% off your groceries (up to €325 per year), participation in our collective health insurance or discounts through Beneftits at Work.

Would you like to know more about our employment conditions? Click here.